Returns policy
BWF offers no returns on custom made items. Once the order goes into production there are no refunds.
Drain grates, drain flanges, rapid recess kits can be returned in their original, undamaged, unmarred packaging.
Shim kits and refills are not returnable unless they are unopened.
Return shipping to be paid by the buyer. A refund will be issued when the items have been received by BWF.
If we make a mistake in manufacture we will gladly remake the item and ship at no cost to the buyer.
Fulfillment
Custom made items are generally made and shipped the same day they are ordered except for orders received after 2pm central time. Larger, more complicated items may require extra time to manufacture.
Shipping is done the day items are fabricated. Shipping times and dates are the responsibility of the shipping company BWF elects to use. BWF has no responsibility for shipping times or delays.
For lost items BWF will take every effort to work with the shipping company to locate or redirect the item(s).
Hours and Contact Info
8am to 5pm central time
Built With Foam
1237 Oxford Street
Unit B
Houston Texas 77008
713-469-2554